PRIVACY POLICY
Relieverhealthcare ("Reliever" or "we") takes the privacy of your information seriously. This privacy
notice ("Privacy Notice") describes the types of personal information we collect from you through
our website (including sub-domains and microsites) and mobile applications. Where you can place
orders to purchase the Products offered by us to the users of the Website/application (“User” or
“Users” or “you” or “your”). It also describes the purposes for which we collect that personal
information, the other parties with whom we may share it and the measures we take to protect the
security of your data. It also tells you about your rights and choices with respect to your personal
information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products
and/or services.
1.1 Cookies
A very small file placed on your device by our website or mobile application when you either visit or
use certain features of our website or mobile application.
A cookie generally allows a website to remember your actions or preference for a certain period of
time.
1.2 Data
Includes non-personal information, personal information and sensitive personal information about
you, which either directly or indirectly in combination with other information, could allow you to be
identified when you visit our stores, website and/or mobile application.
1.3 Data Protection Laws
Any applicable law for the time being in force relating to the processing of Data.
1.4 Service Providers
Includes entities to whom we or our other Partner/Group Entities will disclose your Data in order to
process information for a specific purpose pursuant to written contract.
2. WHAT DATA DO WE COLLECT ABOUT YOU
Reliever collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
2.1 Contact information: first and last name, email address, postal address, country, employer,
phone number and other similar contact data.
2.2 Financial information: payment instrument information, transactions, transaction history,
preferences, method, mode and manner of payment, spending pattern or trends, and other
similar data.
2.3 Technical information: website, and mobile app usage, Internet Protocol (IP) address and
similar information collected via automated means, such as cookies, pixels and similar
technologies.
2.4 Transaction information: the date of the transaction, total amount, transaction history and
preferences and related details.
2.5 Health related information, such as information or records relating to Your medical/ health
history, health status, details of treatment plans and medication prescribed by a Medical
Practitioner, dosage details such as frequency of dosage, alternative medication, medicines
ordered by You through the Platform,
2.6 Product and service information: Your account, registration and payment information,
when you request products directly from us
2.7 Personal information: Age, sex, date of birth, marital status, nationality, details of
government identification documents provided, occupation, ethnicity, religion, travel history
or any other personal information provided in responses to surveys or questionnaires.
2.8 Your reviews, feedback and opinions about our products, programmes and services.
3. HOW WE COLLECT DATA
Data we collect in this following ways:
3.1 Information you shared to us: We receive and store any information you enter on our
website or mobile application or give us in any other way (e.g., at outlets, stores,). Please
see the section titled "Data Shared by You" for more information.
3.2 Information we collect automatically: We use "cookies", pixels and similar technologies to
receive and store certain types of information whenever you interact with us. Please see the
section below, titled "Data that is Collected Automatically" for more information.
3.3 E-mail Communications: To help us make e-mails more relevant and interesting, we often
receive a confirmation (if your device supports such capabilities) when you open e-mail from
us or click on a link in the e-mail. You can choose not to receive marketing emails from us by
clicking on the unsubscribe link in any marketing email.
3.4 Automatic Information We Collect from Other Websites: We receive and store certain
types of information when you interact with third-party websites that use our technology or
with whom we have a specific agreement. Because we process this information on behalf of
the applicable website operators, collection, processing, and use of such information is
subject to the applicable website operators’ privacy policies and is not covered by our
Privacy Notice.
3.5 Information Previously Provided to Us: Where you have shared any information previously
with us and have consented to the further sharing of such information, such information will
be shared with us by the Reliever.
You can make choices about our collection and use of your Data. For example, you may want to
access, edit or remove your Data on our website or mobile application. When you are asked to
provide Data, you may decline.
4. YOU SHARE DATA WITH US
Reliever may collect your Data in several ways from your use of our stores, website or mobile
application. For instance:
4.1 when you register with us to receive our products and/or services;
4.2 when you conduct a transaction with us or attempt a transaction at our stores, on our
website or mobile application;
4.3 when you complete surveys conducted by or for us;
4.4 when you elect to receive any communications (including promotional offers) from us;
4.5 from the information gathered by your visit to our stores, website or mobile application;
5. DATA THAT IS COLLECTED AUTOMATICALLY
5.1 We automatically collect some information when you visit our website or use our mobile
application. This information helps us to make improvements to our content and navigation.
The information collected automatically includes your IP address.
5.2 Our web servers or affiliates who provide analytics and performance enhancement services
collect IP addresses, operating system details, browsing details, device details and language
settings. This information is aggregated to measure the number of visits, average time spent
on the site, pages viewed and similar information. Reliever uses this information to measure
the site usage, improve content and to ensure safety and security, as well as enhance
performance of our website or mobile application.
5.3 We may collect your Data automatically via Cookies, pixels and similar technologies in line
with settings on your browser. For more information about Cookies, please see the section
below, titled "Cookies".
6. USE OF INFORMATION COLLECTED
6.1 We may collect, use or process your information including Personal Information and
Sensitive Personal Data or Information for the following purposes:
6.2 For creating and giving you access to your registered account on the Website.
6.3 To develop, deliver process and improve our Products, services, content in order to
personalize and improve your experience.
6.4 To inform you about our Products, services, offers, updates, upcoming events, including
providing you information in relation to order confirmations, invoices, technical notices,
security alerts.
6.5 For internal analytical and research purposes such as auditing, data analysis and
research to improve Our Products, services and customer communications.
6.6 To meet any legal or regulatory requirement or comply with a request from any
governmental or judicial authority.
6.7 To resolve any request, dispute, grievance or complaint raised by you in relation to your
use of the Website.
6.8 To detect or monitor any fraudulent or illegal activity on the Platform
SHARING OF DATA
7. We may share your Data with/ for:
7.1 Partners: We may make available to you services, products, or applications provided by
Partners for use on or through our website or mobile application. If you choose to use such
service, customer information related to those transactions may be shared with such
Partner.
Such Partners will be required to respect the security of your Data and to treat it in
accordance with this privacy policy and applicable law.
7.2 Service Providers: We may share your Data with Service Providers. Examples include storing
and analyzing Data, protecting and securing our systems, providing search results and links,
providing customer service, credit analysis, processing your information for profiling, user
analysis and payment processing.
7.3 Information from Other Sources: We may obtain information from other sources. An
example of this is when you authorize a third-party website (such as the website of another
Reliever), to interact directly with our website or mobile application to provide or receive
Data about you. In that case, we might receive such Data used by that third-party website to
identify your account with that website.
These Service Providers will be required to only process Data in accordance with express
instructions and as necessary to perform services for purposes set forth in this Privacy
Notice. The Service Providers will also be required to safeguard the security and
confidentiality of the Data they process by implementing appropriate technical and
organizational security measures and confidentiality obligations binding employees
accessing Data.
7.4 Protecting Reliever: We may release Data when we believe release is appropriate to comply
with applicable law or legal process, enforce or apply the Terms of Use of our website or
mobile application and other agreements, protect Reliever against harm or financial loss,
when we believe disclosure is necessary to protect individuals’ vital interests, or in
connection with an investigation of suspected or actual fraudulent or illegal activity. This
may include exchanging information with other companies and organizations for fraud
protection, risk management and dispute resolution. This does not include selling or
otherwise disclosing personal information of users for commercial purposes in violation of
this Privacy Notice.
7.5 Third Parties: We may also share your Data with other third parties where:
7.5.1 You request or authorize us to do so;
7.5.2 We need to comply with applicable law or respond to valid legal process; or
7.5.3 We need to operate and maintain the security of our website or mobile application,
including preventing or stopping an attack on our computer systems or networks.
We require these third parties by contract to only process sensitive personal data in
accordance with our instructions and as necessary to perform services on our behalf or in
compliance with applicable law. We also require them to safeguard the security and
confidentiality of the sensitive personal data they process on our behalf by implementing
appropriate confidentiality, technical and organizational security measures.
Please note that our Partners may have privacy practices that differ from those of Reliever. The use
of your Data will be governed by their privacy statements when you provide Data on their websites.
8. KEEPING DATA SECURE
We will use technical and organisational measures to safeguard your Data and we store your Data
on secure servers. Technical and organisational measures include measures to deal with any
suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please
let us know immediately by contacting us by e-mail.
9. YOUR RIGHTS AND CHOICES
When we process Data about you, we do so with your consent and/or as necessary to operate our
business, meet our contractual and legal obligations, protect the security of our systems and our
customers, or fulfil other legitimate interests of Reliever as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise
it by submitting a request as described in the "How to Contact Us" section below.
10.1 Right to Access, Review and Modify
10.2 Right to Correction
10.3 Right to Withdraw Consent
It is important that the Data we hold about you is accurate and current. Please keep us informed if
your personal information changes during the period for which we hold it.
10. WE STORE DATA
Data collected under this Privacy Notice is hosted on servers located in India.
11. APP PERMISSIONS THAT WE CAPTURE
We ask for the following app permissions while on boarding, in order to optimize the experience for
you:
Access Wi-Fi State
This helps us to optimize your experience based on the Wi-Fi’s strength and signals, especially for
optimizing video consultations.
Bluetooth
Bluetooth is used to redirect to Bluetooth headset during video consultations.
Camera
To allow you to take a photo of prescriptions & directly upload it to the app.
Location
It is recommended that you set your location sharing 'Always' as it helps us to show you
Location specific data like availability of products. You can change this anytime.
Photos/Media/Files
Media access permission is needed to store and retrieve your uploads such as prescription uploads
on your device.
Receive SMS
This helps us to send you payment related SMS by our payment partners.
Record Audio
To enable video consultations with doctors.
SMS
To support automatic OTP confirmation, so that you don't have to enter the authentication code
manually.
12. SEVERABILITY
If any court or competent authority finds that any provision of this Privacy Notice (or part of any
provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent
required, be deemed to be deleted, and the validity and enforceability of the other provisions of this
Privacy Notice will not be affected.
13. CHANGES TO THIS PRIVACY
Our Privacy Notice may change. We may e-mail periodic reminders of our notices and
conditions, unless you have instructed us not to, but you should check our website and
mobile application frequently to see recent changes. The updated version will be effective as
soon as it is accessible. Any changes will be immediately posted on our website and mobile
application and you are deemed to have accepted the terms of the updated Privacy Notice
on your first use of our website or mobile application or first purchase of the products
and/or services following the alterations. We encourage you to review this Privacy Notice
frequently to be informed of how we are protecting your information.
14. Modification
We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when
modified, shall be updated on the Website. We encourage you to review this Privacy Policy
whenever you visit our Website to understand how your Personal Information is used.
15. Retention of information
We will retain your information and any data for the period necessary to fulfil the purposes outlined
in this Privacy Policy unless a longer retention period is required or permitted under the applicable
law.
16. HOW TO CONTACT US
To request to access, review, update, or withdraw your consent for your personal information or to
otherwise reach us, please submit a request by e-mailing us at care@relieverhealthcare.com you
may contact us for information on Service Providers, with whom we may share your Data in
compliance with this Privacy Notice and applicable law. We will respond to your request within 30
days.
18. GRIEVANCE OFFICER
Please see below the details of our grievance officer:
Name: Mr. Ashish
Contact Number 9670400035
Address: 14/340 raghav nagar deoria Uttar Pradesh INDIA.
